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Frequently asked questions

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Everything you need to know about Audaris™, our skincare, orders and delivery. If you can’t find what you’re looking for, our team is always happy to help.

คำสั่ง

คุณจัดส่งไปต่างประเทศหรือไม่?

ใช่ เราจัดส่งทั่วโลก มีค่าใช้จ่ายในการจัดส่งซึ่งจะถูกเพิ่มที่หน้าชำระเงิน เรามีส่วนลดและโปรโมชันตลอดทั้งปี ดังนั้นโปรดติดตามข้อเสนอสุดพิเศษ

ต้องใช้เวลาเท่าไรถึงจะได้รับสินค้าของฉัน?

ขึ้นอยู่กับว่าคุณอยู่ที่ใด คำสั่งซื้อที่ดำเนินการที่นี่จะใช้เวลา 5-7 วันทำการในการจัดส่ง สำหรับการจัดส่งต่างประเทศ อาจใช้เวลา 7-16 วัน รายละเอียดการจัดส่งจะระบุไว้ในอีเมลยืนยันของคุณ

มีคำถามอะไรไหมครับ?

คุณสามารถติดต่อเราได้ผ่านหน้าติดต่อของเรา! เรายินดีที่จะช่วยเหลือคุณ

Where can I find my order number?

Your order number can be found in the confirmation email sent after completing your purchase.

shipping & delivery

Where does Audaris™ currently deliver?

Audaris™ currently delivers throughout Australia. Thailand is planned as our next market, with local availability and delivery options coming in the near future.

How long will it take to receive my order?

Orders are generally dispatched within 1–2 business days. Delivery times will vary depending on your location and the shipping option selected at checkout.

How much does delivery cost?

Shipping is free on all orders!

How can I track my order?

Once your order has been dispatched, you’ll receive an email containing your tracking information so you can follow its journey.

What if my parcel is delayed?

Occasionally, delivery delays can occur after an order has left us. We recommend checking your tracking information first. If you’re concerned about your order, contact us and we’ll be happy to assist.

Do you ship internationally?

Not at this stage. Audaris™ is launching in Australia first, with Thailand planned as our next market.

products & skincare

Where are Audaris™ products made?

Audaris™ skincare is proudly made in Australia, bringing together modern skincare actives and carefully selected botanical ingredients.

Are Audaris™ products suitable for all skin types?

Our range includes products designed for a variety of skin types and skincare needs. Each product page provides information about its key benefits, ingredients and recommended use to help you choose what best suits your routine.

How do I know which Audaris™ products are right for me?

You’ll find guidance on skin type, benefits, ingredients and how to use each formula on its individual product page. If you’re still unsure, you’re welcome to contact us for help choosing your routine.

Can I use different Audaris™ products together?

Many Audaris™ products are designed to complement one another as part of a complete skincare routine. Refer to the usage instructions and recommended pairings on each product page.

Should I patch test a new skincare product?

We recommend patch testing new products before first use, particularly if your skin is sensitive or reactive. Apply a small amount to a discreet area and discontinue use if irritation occurs.

How long will it take to see results?

This varies depending on the product, your skin and how consistently it is used. Some effects, such as hydration and softness, may be noticeable quickly, while other skincare benefits can take several weeks of consistent use.

How should I store my Audaris™ products?

Store your skincare in a cool, dry place away from excessive heat and direct sunlight, and ensure lids and caps are securely closed after use.

returns & order issues

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and photographs of the item and packaging. We’ll review the issue and help arrange an appropriate resolution.

Can I return a product if I change my mind?

Please refer to our Returns & Refunds Policy for full information about returns, eligibility and timeframes.

What if I receive a faulty product?

If you believe your product is faulty, contact us with your order number and details of the issue so our team can assist you.

Thailand

When will Audaris™ be available in Thailand?

Thailand is the next step in the Audaris™ journey. We’re currently preparing for our Thai launch and will share more information about availability, pricing and delivery once everything is ready.

Will customers in Thailand order through the same website?

We’re working toward a dedicated shopping experience for our customers in Thailand. Full details will be announced closer to launch.

Can I order from Thailand now?

Audaris™ is currently available for delivery within Australia only. We recommend joining our mailing list and following us on socials to be among the first to hear about our Thailand launch.

Still have a question?

We’d love to help. Get in touch via the button bellow and our team will get back to you as soon as possible.

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