Refund policy

Refund / Return Policy

We understand that shopping online can be difficult, and that sometimes products may not meet your expectations. That's why we offer a 30 day return policy to ensure our customers are completely satisfied with their purchase.

Here are the terms of our return policy:

1. The 30 day return period starts from the date of delivery.

2. To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.

3. You must provide proof of purchase, such as an order number or receipt, to be eligible for a refund.

4. Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs.

5. Refunds will be processed within 3-5 business days after the returned product has been received and inspected.

6. We reserve the right to reject a refund/return request if the product has been damaged or altered in any way.

To start a return, you can contact us at info@hammerandfeather.com.au

Damages and issues

We take great pride in providing you with high-quality products and excellent customer service. However, we understand that sometimes items may arrive damaged due to shipping or other unforeseeable circumstances.

To ensure that our customers are satisfied with their purchases, we have implemented the following policy for damaged items:

1. Reporting a damaged item: If your item arrives damaged, please contact us within 48 hours of receiving the item. Please provide us with your order number, a photo of the damaged item, and any other relevant information about the issue.

2. Evaluation of the damage: We will evaluate the damage based on the information you provide. If we determine that the damage was caused during shipping, we will file a claim with the carrier.

3. Refund or replacement: We will offer you the choice of a replacement or a refund for the damaged item, at our discretion. If you choose a replacement, we will send it to you as soon as possible, subject to availability. If you choose a refund, we will issue it to the original payment method within 7-10 business days.

4. Return of the damaged item: We may require you to return the damaged item to us, depending on the nature of the damage and the item's value. If so, we will provide you with a prepaid return label. Please note that we cannot issue a refund or replacement until we receive the damaged item.

5. Damages caused by the customer: If the item was damaged due to customer misuse or mishandling, we cannot accept returns or provide refunds or replacements.

We hope this policy provides clarity and reassurance to our customers in the unfortunate event that an item arrives damaged. Please feel free to contact us at info@hammerandfeather.com.au if you have any questions or concerns about this policy.